CITIZENS CHARTER

This charter seeks to provide a framework which enables our users to know about college and Standards of Service.

This is a Medical college for teaching of MBBS (Under Graduate) Students.

Location : It is located in Yedira, Mahabubnagar


ESTABLISHMENT SECTION:

  1. Sanction of Annual grade increments: 6 days
  2. Sanction of Leaves: 5 days
  3. Court cases: 3 days
  4. Sanction of LTC /: 5 days
  5. Forwarding of Pension papers to AG / G/ Local Fund: 15 days
  6. Sanction of SGP/SPP – I, II etc. 7 days
  7. Forwarding of applications/Proposal to DME / DH/RDM etc. : 4 days
  8. Response of D.O. Letters 2 days

ACCOUNTS SECTION

  1. Preparation & Submission of Pay Bills: 3rd to 12th and 20th to 25th
  2. Preparation of Supplementary Bills: Daily
  3. Submission of Supplementary Bills: 3rd to 12th and 20th to 25th
  4. Sanction of GPF Part Final & Temp. Advances: 10 days
  5. Submission of GPF Part Final & Temp. Advances: Every Day
  6. Sanction of Festival Advance & Submission of Bills: Whole month during the occasion of Festivals
  7. Submission of DOR’s for Re-conciliation: On or before 4th every month
  8. . Attending Audit Paras : Within (7) days as well as Whenever necessary
  9. Submission of Number Statements: Before 31st of May Every Year
  10. Submission of Budget estimates: Before 31st September every year
  11. Submission of Revised estimates: Before 31st October every year
  12. Submission of proposals for Further: Before 31st December Continuation of Temp. Schemes Every year
  13. Disbursement of Cash / Cheques: 11 a.m. to 1 p.m. and 2 p.m. to 4 p.m. every working day
  14. Close of cash book : Every day

ACADEMIC SECTION

  1. Issue of Bonafide, Conduct certificate for UG Students : 2 – 3 days
  2. Issue of Identity cards for UG Students.: 5 – 6 days
  3. Return of original certificates for UG Students. : 2 – 3 days
  4. Issue of Attempt certificate consolidated Memo etc. for UG Students. : 2 – 3 days
  5. Issue of Marks memo for UG Students. : 5 – 6 days
  6. Scholarships for U.G : As per the direction of concerned Higher Authorities.

CENTRAL STORES SECTION

  1. Issue of Indents: Every day of Indents : 9 AM to 12 PM
  2. Issue of Emergency Indents: Every day of
  3. Issue of Surgical Indents: Quarterly requirement indent to be submitted 45 days in advance
  4. Submission of Quarterly Indents : Chemical, Glass Ware, Stationary Items Consumables of the TSMSIDC and etc.,
  5. Stock Entry of Bills in the Medical Stores: Within Five (05) days on receipt of the bills
  6. Maintenance of Clean and Green: Every 3rd Saturday Its Programme and observance
  7. Performance Indicators review Last day of the Month

Multispecialty patient care in all disciplines at Govt. General Hospital, Mahabubnagar.

  1. It provides medical care to all patients who come to the hospital.
  2. Standards are influenced by patients load and availability of resources.
  3. Yet we insist that all our patient/relative receive courteous and prompt attention.

LOCATION: It is located in Mahabubnagar

GENERAL INFORMATION - Total number of beds : 320

Enquiry, Reception and Registration Services:

  1. This counter is functioning round the clock.
  2. Location guide maps have been put up at various places in this hospital.
  3. Colour coded guidelines and directional signboards are fixed at strategic points for guidance.

Casualty & Emergency Services:

All Casualty Services are available round the clock.

  1. Duty Doctors is available round the clock.
  2. Specialist doctors are available on call from resident doctors.
  3. Emergency services are available for all specialties as listed in the OPD
  4. Services.
  5. Operations are done in -
    1. Major Operation Theatres - 02
    2. Minor Operation Theatres - 03

Elective Surgeries in all specialties are performed throughout the week (except Sundays). Emergency Operation Theatre is functioned round the clock. In serious cases, treatment/management gets priority over paper work like registration and medico-legal requirements. The decision rests with the treating doctor.

In OPDs specialists are available for consultation. OPD services are available on all working days excluding Sundays and Gazetted Holidays from 9.00AM to 2.00 PM.

Laboratory Services:

Routine: Following Laboratory Services are provided in the Hospital.

  1. Bio-chemistry
  2. Microbiology
  3. Haematology
  4. Serology
  5. Histopathology

There is a Central Collection Centre for receiving and collecting various specimens for testing. The timings for receiving specimens are at OPD- 9:00 AM to 12:00 PM & IPD round the clock. Emergency Laboratory Services are available 24 hours for limited tests relating to clinical pathology and bio-chemistry. Radio Diagnostic Services: Routine: These services include: X-Rays & Ultrasound Routine X-Rays are done OPD- 9:00 AM to 2:00 PM & IPD-Round the clock.

Complaints & Grievances:

There will be occasions when our services will not be up to your expectations. Please do not hesitate to register your complaints. It will only help us serve you better. Every grievance will be duly acknowledged. We aim to settle your genuine complaints within 10 working days of its receipt.

Suggestions/Complaint boxes are also provided at various locations in the hospital. If we cannot, we will explain the reasons and the time we will take to resolve. Name, designation and telephone number of the nodal officer concerned is duly displayed at the Reception.

Community Care Service:

Following community care services are available round the clock

  1. Bhojanamestha- running successfully with help of Hare Rama Hare Krishna movement
  2. Jevandhara- Providing Generic drugs with affordable rates
  3. Jaladhara- Providing mineral water with low cost at Rs. 4/-
  4. Community kitchen centre – Providing kitchen services to poor patients with subsidy rates.

Responsibilities of the Users

The success of this charter depends on the support we receive from our users. Please try to appreciate the various constraints under which the hospital is functioning. On an average more than 2.55 lakhs patients attend the OPD annually and more than 1.25 lakhs patients are attended annually in the casualty and emergency wards. Please do not inconvenience other patients. Please help us in keeping the hospital and its surroundings neat and clean. Please use the facilities of this hospital with care. Beware of Touts. The Hospital is a “No Smoking Zone” and smoking is a Punishable Offence. Please refrain from demanding undue favours from the staff and officials as it encourages corruption. Please provide useful feedback & constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.

  1. No Smoking Please”
  2. Don ‘t Spit in the hospital premises
  3. Use Dustbins
  4. Keep Hospital Clean
  5. Give regards to Ladies and Senior Citizens